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// Symptom · Roller shutter

Roller shutter won’t go down?

If your roller shutter only goes up but no longer down (or stops responding), it’s usually the tubular motor or the control. Often only a single part is faulty.

Common causes

Repair instead of costly replacement

Instead of replacing the entire drive, we repair the damaged part in the tubular motor – at a fixed price, on the day of arrival, with a 24-month warranty.

Find fixed price in 30 sec. →
Google reviews
5,0
104 reviews
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// What our customers say

104 × the top rating

Customers consistently rate us 5 stars, for fast, fair and reliable tubular motor repairs. Real, verified Google reviews.

Sebastian Huperz

“Sent in my defective Selve motor and got it back repaired super fast. Thoroughly satisfied, I would send every future defective motor here again.”

Google · Selve TR 2/10
S TT

“Very satisfied with the whole process. Reinstalled the repaired tubular motor into the awning within a week. Top recommendation.”

Google · Becker R20/17RP+
Peter O.

“Everything as agreed, fast and good. Motor installed, running – for much less money than buying new from Somfy. Small CO2 footprint.”

Google · Somfy Oximo io
Markus MM

“Very satisfied. Repair of the venetian blind motors was fast and cost-effective (end stops defective). Has been running problem-free for over half a year, much cheaper than buying new.”

Google · Dunkermotoren D249
Reiner Morgenstern

“For anyone willing to lend a hand themselves: the best, fastest and cheapest way to get your tubular motor repaired.”

Google · Markilux AS 35/17
Michael Schulz

“Repair of the control unit and service (quality, speed) 1A. Totally satisfied, everything still flawless a year later.”

Google · Somfy Centralis Uno IB VB
// FAQ

FAQ about the repair

What does the repair cost?+

The repair starts at €25 at a fixed price. You learn the exact price before the repair – and you pay only after a successful fix.

How long does the repair take?+

We usually repair on the day of arrival. Including shipping both ways, you are typically sorted within a few days.

Do I have to remove and send in the motor?+

Yes. You remove the drive and send it to us. After the repair it comes back insured and is reinstalled.

What if the repair doesn’t succeed?+

You pay only after a successful repair. If it fails, you incur no repair costs.

Do I need to set up my remote and limit positions again?+

Yes. After the repair the drive is in its factory state. Setting up the remote and limit positions again only takes a few minutes, simple instructions are included.

How long is the warranty?+

We give a 24-month warranty on the repaired or replaced parts.